FAQs
ORDER INFORMATION
How do I place an order?
To place an order, simply browse our collection, select your desired items, and proceed to checkout. Follow the steps to enter your details and complete your purchase.
How can I check the status of my order?
Once your order has been dispatched, you will receive a confirmation email with tracking information. You can use this to monitor your delivery.
What payment methods do you accept?
We accept various payment methods, including major credit cards and PayPal. All transactions are secure.
DELIVERY INFORMATION
How long does delivery take?
Delivery times vary depending on your location. Standard shipping usually takes 3-5 business days, while express options are faster.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times and fees may vary by destination.
Can I change my delivery address after ordering?
Once an order is placed, we cannot guarantee changes to the delivery address. Please ensure your details are correct before confirming your purchase.
RETURNS & EXCHANGES
What is your returns policy?
We accept returns within 14 days of receipt. Items must be unworn, in their original packaging, and with tags attached.
How do I return an item?
To initiate a return, visit our website and follow the returns process. Once approved, you will receive instructions on how to proceed.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned items.
PRODUCT INFORMATION
Are your products true to size?
We provide a size guide for each product to help you choose the correct fit. If you need further assistance, feel free to contact us.
How do I care for my items?
Care instructions are included with each product. Follow these guidelines to maintain the quality of your items.
OTHER QUESTIONS
Do you offer discounts or promotions?
Yes, we regularly run promotions. Sign up for our newsletter to stay updated on the latest offers.
How can I contact customer service?
For any inquiries, please visit our website and use the contact form. Our team will respond as soon as possible.
Where can I find more information about your brand?
Explore our website to learn more about our brand and products.
For further assistance, visit goldheelsshop.com.